PUBLIC CONTRACT FOR THE SALE OF GOODS

Under this Agreement, the Seller, on the one hand, and any person who has accepted the terms of this Public Offer Agreement – the Buyer, on the other hand, hereinafter referred to as the Parties, have entered into this Public Agreement for the sale of goods (hereinafter referred to as the “Agreement” or “Public Agreement”) addressed to an unlimited number of persons, which is the official public offer of the Seller to conclude a contract for the sale of Goods with the Buyers, the photos of which are posted on the website: https://i-chef.сom.ua (hereinafter referred to as the “Site”, “Online Store”, respectively).

The Seller selling the Goods via the Online Store and the Buyers, when purchasing the Goods, the images of which are posted on the relevant page of the Online Store, accept the terms of this Agreement as follows.

GENERAL PROVISIONS

The Public Offer Agreement is public, i.e. in accordance with Articles 633, 641 of the Civil Code of Ukraine, its terms and conditions are the same for all Buyers regardless of status (individual, legal entity, individual entrepreneur). In case of full agreement with the Agreement, the Buyer accepts the terms and conditions of ordering, payment and delivery of the goods by the Seller, liability for an unfair Order and for failure to comply with the terms of this Agreement.

The terms of the offer to conclude this public Agreement, as well as the terms of the public Agreement, are the same for all Buyers.

The Agreement shall enter into force from the moment of clicking on the “Place an order” button, by which the Buyer agrees to purchase the Goods available from the Seller and the automatic e-mail message sent by the Seller to the Buyer about the processing of the Order for the Goods and shall be valid until the Buyer receives the Goods from the Seller and makes full payment.

The conclusion of this public Agreement (acceptance by the Buyer of the Seller’s offer) shall be deemed to be unconditional and full acceptance by the Buyer of all the terms and conditions of this public Agreement without exception, including essential terms, as well as entry into the relevant contractual legal relations with the Seller.

TERMS AND DEFINITIONS

Unless the context requires otherwise, capitalised terms used in this Agreement shall have the following meanings:

“ACCEPTANCE” means the Buyer’s full and unconditional consent to the Seller’s offer to purchase the Goods, the image of which is posted on the Site, by adding it to the virtual basket and sending the Order;

“OWNER OF THE ONLINE STORE” means Pavlo Mykhailovych Dumikh, Individual Entrepreneur, account number in the Unified State Register of Enterprises and Organisations of Ukraine 2010350000000036318, represented by P.M. Dumikh, who resides at: 12A, Preobrazhenska Street, Kyiv, 03037, Ukraine, apartment 3, taxpayer identification number 3001304313;

“BUYER’S TRUSTEE” or “Recipient of the Goods” means any person of legal capacity designated by the Buyer in the relevant Order for the Goods as the recipient of the Goods and acting on behalf of and in the interests of the Buyer;

“PUBLIC OFFER AGREEMENT” means a public agreement, a sample of which is posted on the Website and the application of which is mandatory for the Seller, containing the Seller’s offer to purchase the Goods, the image of which is posted on the Website, directed to an indefinite number of persons, including Buyers;

“ORDER” or “ORDER OF GOODS” means a duly executed and posted on the Website application of the Buyer for the purchase of Goods addressed to the Seller;

“ONLINE STORE” means a page on the Internet at https://i-chef.com.ua, created for the presentation and sale of the Goods by means of an electronic transaction;

“SELLER” means Pavlo Mykhailovych Dumikh, Individual Entrepreneur, account number in the Unified State Register of Enterprises and Organisations of Ukraine 2010350000000036318, represented by P.M. Dumikh, who resides at: 12A, Preobrazhenska Street, Kyiv, 03037, Ukraine, apartment 3, taxpayer identification number 3001304313;

“BUYER” means any legally capable person who, in the manner prescribed by this Agreement, has fully accepted (accepted) all its terms without exception and has purchased goods and/or services offered for sale and/or provided for sale by means of remote communication in the Online Store;

“GOODS” or “GOODS” means the product(s) and/or services offered for sale and/or provided for sale by means of remote communication in the Online Store;

“AUTHORISED REPRESENTATIVE” means a person who is authorised and entitled to perform legally significant actions on behalf of the Seller and to assume the obligations specified in this Agreement and the legislation of Ukraine;

“DAY” means a calendar day according to the Gregorian calendar;

“IMMEDIATELY” means within one business day;

“BUSINESS DAY” means: any day except weekends and any holidays and non-working days established by the current legislation of Ukraine in Kyiv;

All time references are to local time in Kyiv, Ukraine – UTC/GMT +2 hours.

All other terms not specifically defined in this Agreement shall be perceived and interpreted in their literal grammatical meaning based on the provisions of the current legislation of Ukraine, business practices, as well as the purpose and subject matter of this Agreement.

SUBJECT MATTER OF THE CONTRACT

In accordance with the procedure and on the terms and conditions established by this Agreement, the Seller undertakes to transfer the Goods selected by the latter to the Buyer in accordance with the Order, and the Buyer undertakes to accept and pay for the Goods in accordance with the procedure and on the terms and conditions established by this Agreement.

The ownership of the Goods shall be transferred to the Buyer or the Recipient of the Goods upon delivery (transfer) of the Goods and subject to full payment by the Buyer of the cost of the Goods in the manner and on the terms and conditions established by this Agreement.

The Buyer is obliged to read the terms of this Agreement independently and the Seller is not obliged to additionally or in any other way inform the Buyer about the existence of the Agreement except for its publication on the Site.

The Owner of the Online Store reserves the right to unilaterally amend this Agreement without any special notice to third parties. The new version of the Agreement shall come into force from the moment it is posted on the Website, unless otherwise provided by the new version of the Agreement.

ORDERING GOODS AND THE PROCEDURE FOR APPROVING THE CONTRACT

The Buyer independently and at his/her own discretion selects the available Goods offered for sale in the Online Store and clicks the “Add to Cart” or “Order for Tailoring” button and independently fills out and sends the “Ordering” form to the Seller, in which, in particular must indicate his/her surname and name, his/her contact phone number, e-mail address, the chosen payment method, the chosen method and the desired place of delivery of the Goods (if the Buyer wishes to receive the Goods with delivery), the surname, name and patronymic of the Recipient of the Goods.

After filling out the “Ordering” form, the Buyer shall carefully read all the terms of this Agreement and, in case of full acceptance of these terms, shall click the “Place an order” button, which shall be deemed to be the fact of sending by the Buyer of the relevant Order for the selected Goods, as well as the unconditional and full acceptance by the Buyer of all the terms of this Agreement.

By clicking on the “Place an order” button, the Buyer confirms that he has been notified by the Seller of the location and mode of operation of the Seller’s online store, the Goods (including the price, main characteristics and consumer properties of the Goods, the warranty period for the Goods), the terms of payment and delivery of the Goods, the procedure for accepting claims, etc.

By clicking on the “Place an order” button, the Buyer confirms that he has received all the necessary, accessible, reliable and timely information about the selected Goods in full and in accordance with the requirements of the legislation of Ukraine, which fully ensured the possibility of consciously choosing the Goods.

The term for processing the Order for the Goods by the Seller is up to two (2) business days from the date of the Buyer’s Order. If the Order for the Goods was sent by the Buyer on a weekend or a holiday, the term for processing and execution of this Order for the Goods shall begin on the first business day after the weekend or holiday.

Within the period established by clause 4.5 hereof, the Seller shall:

a) confirm the availability of the Goods;

b) to send to the e-mail address specified by the Buyer in the Order for the Goods, a notification of the processing of this Order for the Goods, which shall indicate the serial number of this Order for the Goods assigned by the Seller and information on the delivery time of the Goods ordered by the Buyer (if the Buyer ordered the Goods with delivery) or in another way, in particular by telephone, to inform the Buyer about the acceptance of the Order for work

If the Buyer has chosen a non-cash payment method for the Goods in the Order for the Goods, then within the period established by clause 4.5 hereof, the Seller shall send an invoice for payment for the Goods ordered by the Buyer to the e-mail address specified by the Buyer in such Order.

The Seller has the right to reject the Order in case of actual absence of the Goods in the warehouse by sending an e-mail to the Buyer. In this case, the rights and obligations of the Parties related to the sale, delivery and transfer of the ordered Goods to the Buyer and payment to the Seller provided for in this offer shall be terminated, and the cost of the Goods paid by the Buyer with a bank card online shall be returned to the card from which the payment was made.

The Seller makes every effort to provide information about the Goods as accurately as possible. However, for technical reasons, situations in which the information may contain inaccuracies or appear incomplete are not excluded. Therefore, the Seller reserves the right to correct errors, change or update information about the Products at any time.

10.

Due to the specifics of the visual display of various Products on the monitor screen (mobile device screen), some colours may differ slightly from the colours of the actual samples.

11.

In case of detection of significant inaccuracies in the description of the Goods ordered by the Buyer, the Seller shall notify the Buyer of the detected inaccuracies and independently refuse to perform or provide the Buyer with the opportunity to cancel the Order.

12.

To confirm the Order, the Buyer may be contacted by the administrator, who specifies the details of the Order, the date and time of delivery. In case of non-receipt (impossibility of receiving) confirmation from the Buyer, the Seller has the right to cancel such an Order.

RIGHTS AND OBLIGATIONS OF THE PARTIES

The buyer is obliged:

provide the Seller with complete and accurate information about their data;

to get acquainted with the information about the Goods, as well as the cost and methods of delivery of the Goods on the Website;

pay for and accept the ordered Goods in accordance with the procedure and on the terms and conditions established by this Agreement;

upon receipt of the Goods from the person who delivered them, verify the integrity and completeness of the Goods by inspecting the contents of the packaging;

during the warranty period, keep the relevant payment document (receipt, sales or cash receipt) confirming the sale of the Goods;

perform other duties stipulated by this Agreement and the current legislation of Ukraine.

The buyer has the right to:

require the Seller to comply with the terms of this Agreement;

refuse to accept and pay for defective or incomplete Goods or Goods that do not comply with the Order for such Goods;

exercise other rights provided for by this Agreement and the current legislation of Ukraine.

The seller is obliged to:

provide the Buyer with complete and accurate information about the Goods and their value by posting this information on the Website;

under the terms and conditions established by the Agreement, transfer the Goods to the Buyer or the Recipient of the Goods in accordance with the selected sample on the relevant page of the Website, the Order and the terms of the Agreement;

check the qualitative and quantitative characteristics of the Goods during their packaging in the warehouse.

The seller has the right to:

require the Buyer to fulfil its obligations under the terms of this Agreement;

unilaterally suspend the provision of services under this Agreement in case of violation by the Buyer of the terms of this Agreement, as well as amend or terminate this Agreement. Such amendment or suspension of this Agreement shall not apply to orders placed prior to such amendments and accepted for execution.

THE PRICE OF THE CONTRACT. PAYMENT PROCEDURE FOR THE GOODS

The price of the Goods is indicated on the Website in the national currency of Ukraine (hryvnia) per unit of the Goods in accordance with the established price list. The price of the Agreement is determined by adding the prices of all selected Goods placed in the virtual basket and the delivery price, which is determined depending on the delivery method in accordance with the terms of the Agreement.

The Seller reserves the right to change the price of the Goods before placing the Order without notifying the Buyer.

The final price is the price specified in the relevant section on the Website for non-cash payments by bank card, or the price specified in the relevant section on the Website at the time the Buyer receives the account number when paying using payment terminals, or the price specified in the invoice.

The cost of the Order may vary depending on the price, quantity or nomenclature of the Goods.

Payment for the ordered Goods shall be made in accordance with the terms and conditions specified on the Website in the section “Payment for the Goods”.

Settlements between the Parties under the terms of this Agreement shall be made in the national currency of Ukraine in one of the following ways:

by transferring the relevant amount of money by the Buyer to the Seller’s current account in accordance with the bank details specified in the invoice for payment for the relevant Goods provided/sent to the Buyer by the Seller;

in cash to the Seller’s Authorised person or courier service representative upon receipt of the Goods;

by bank transfer on the Seller’s Online Store Website;

Payment for the cost of the ordered Goods, the value of which exceeds UAH 49,999.99 (forty-nine thousand nine hundred and ninety-nine hryvnias and 99 kopecks), shall be made by the Buyer only by bank transfer.

The date of payment by the Buyer of the cost of the Goods shall be the date of receipt of the corresponding amount of money to the Seller’s current account or to the Seller’s cash desk.

Before the delivery of the Goods to the Buyer, the employees of the Online Store and/or the courier and/or a third party delivering the ordered Goods on behalf of the Seller shall have the right to require the Buyer to provide a document confirming the fact of payment for the Goods.

10.

Failure of the Buyer to fulfil its obligations to pay for the Goods ordered by it shall be deemed a unilateral withdrawal of the Buyer from this Agreement in full, which, accordingly, shall result in the termination in full of all obligations of the Seller arising from the Buyer’s acceptance of the Seller’s offer to conclude this Agreement.

DELIVERY OF THE GOODS. TRANSFER OF OWNERSHIP OF THE GOODS

Delivery of the ordered Goods is carried out in accordance with the conditions specified on the Website in the “Delivery” section.

Delivery of the Goods is carried out in the following ways:

2.1. by courier service at the expense of the Buyer;

2.2. independent receipt of the Goods by the Buyer in stores.

In case of delivery of the Goods by courier service, the courier service shall be responsible for the safety of the Goods until they are delivered to the Buyer.

In case of delay in delivery of the Goods through no fault of the Seller, the delivery period may be extended by ten (10) calendar days, provided that the Seller notifies the Buyer of the delay in advance by sending a corresponding notice to the Buyer’s e-mail or by phone specified by the Buyer. Such extension of time shall not constitute a breach of the obligation under the Agreement.

The Goods shall be delivered to the Buyer or the Recipient in a properly packaged form.

Together with the Goods, the Seller shall deliver the Goods to the Buyer or the Recipient:

a payment document (receipt, sales or cash receipt) with a note on the date of sale (date of transfer) of the Goods;

instructions for the care of the Goods;

warranty conditions for the Goods.

The ownership of the Goods shall be transferred to the Buyer or the Recipient of the Goods only under the following conditions:

100 (one hundred) % payment of the cost of the Goods in the manner and on the terms and conditions established by this Agreement;

presentation by the Buyer or the Recipient of the Goods of a document proving his/her identity;

In case of the Buyer’s absence at the delivery address specified by the Buyer in the application or the Buyer’s refusal to receive the Goods for unreasonable reasons, upon delivery, the Goods shall be returned to the Seller. Payment for delivery services, in case the Seller uses a courier service, shall be paid by the Buyer.

The Buyer can clarify all questions arising in the process of payment and receipt of the Goods by contacting: office@i-chef.com.ua or by phone +380674023355.

RETURN AND REPLACEMENT OF GOODS

The Buyer has the right, within the period established by the current legislation of Ukraine, to exchange the Goods of good quality for a similar one from the Seller if the Goods do not satisfy him in terms of shape, size, style, colour, size or for other reasons cannot be used for their intended purpose. The return of the Goods of good quality is possible within the terms stipulated by the legislation of Ukraine, if the Goods were not in use, retained their presentation, consumer properties, seals, labels, and are accompanied by the documents issued with the Goods upon purchase.

The Goods must be returned by the Buyer in the original packaging in which he or the Recipient of the Goods received the Goods.

Return or exchange of the Goods, as well as refunds, shall be made at the Customer Service Centre, in accordance with the procedure and terms determined by the current legislation of Ukraine, this Agreement, and information on the procedure for returning the goods specified on the Website.

The list of goods of good quality that are not subject to return is approved by Resolution of the Cabinet of Ministers of Ukraine “On Implementation of Certain Provisions of the Law of Ukraine “On Protection of Consumer Rights” No. 172 dated 19 March 1994.

The return or exchange of the Goods in places where courier delivery is carried out is carried out by the courier service or by contacting the Customer Service Centre.

The return or exchange of the Goods in regions with delivery only by postal items is carried out using the appropriate courier service selected by the Seller.

The return or exchange of the Goods or a refund shall be made when the Buyer provides the Seller’s representative with the Goods:

passport of the Buyer of the Goods;

documents confirming the purchase (cash receipt, expense invoice, payment terminal receipt, bank receipt with a mark of payment) of the Goods being returned;

The act of returning the goods and the application for a refund shall be drawn up in the form provided by the Seller to the Buyer for filling out. Refunds for the Goods shall be made exclusively in the manner used by the Buyer when paying for them;

If, at the time of the Buyer’s request to the Seller to exchange the Goods of good quality for another similar Goods, the Goods required by the Buyer for the exchange are not on sale in the Online Store, the Buyer has the right:

to exchange the purchased Goods for any other Goods from among the Goods available for sale in the Online Store with the corresponding transfer of the value of the Goods in accordance with the current legislation of Ukraine;

terminate this Agreement in the manner prescribed by this Agreement.

to exchange the received Goods for another similar Goods at the first receipt of the Goods for sale in the Online Store. In this case, the Seller undertakes to notify the Buyer on the day of receipt of such Goods for sale.

The Buyer’s claims shall not be satisfied if the Seller proves on the basis of an expert opinion that the defects of the Goods arose as a result of the Buyer’s violation of the rules for the use of the Goods, or the conditions of their storage, or the conditions of return.

The Seller shall refund to the Buyer the cost of the returned Goods no later than 12 (twelve) banking days from the date of receipt by the Seller of the Buyer’s written application with all accompanying documents of the returned Goods, provided that the complete and correct data is filled in. The refund period for problematic (disputed) returns (non-compliance with the order on the Site, damage, inadequate quality, etc.) may differ from the above (for the period of clarification by the Seller of the causes of damage, confirmation of non-compliance, etc.)

RESPONSIBILITY OF THE PARTIES

The Parties shall be liable for non-performance or improper performance of their obligations under this Agreement in accordance with this Agreement and the current legislation of Ukraine.

The seller is not responsible for the actions of third parties (specialists in the field of information technology).

The Seller does not store information about the Buyer’s bank details, and therefore the Seller is not responsible for their dissemination.

CONFIDENTIALITY. PROTECTION OF PERSONAL DATA

Any information contained in this Agreement and received by the Parties in the course of its execution shall be confidential (in accordance with Annex 1 “Confidentiality Policy”) and shall not be disclosed to third parties without the written consent of the other Party, except in cases that do not require the written consent of the other Party, namely, if such disclosure is made pursuant to this Agreement or is provided for by the laws of Ukraine.

FORCE MAJEURE CIRCUMSTANCES

A Party shall be released from liability for partial or complete failure to fulfil its obligations under this Agreement if such failure is a result of Force Majeure arising after the signing of this Agreement. The party invoking Force Majeure shall prove that:

Force majeure circumstances are beyond the control of the Party;

the occurrence of such circumstances could not have been foreseen when the Agreement was concluded;

such Party could not avoid and overcome them after the Force Majeure Event;

Force majeure is not caused by the actions (inaction) of the other Party.

The exemption from liability shall apply only to obligations that are directly prevented by Force Majeure, and such exemption shall be valid only for the period of time when such Force Majeure lasts. Force majeure shall not be a ground for exemption from liability for breach of payment (monetary) obligations under this Agreement.

The Party that cannot fulfil its obligations due to Force Majeure shall notify the other Party in writing of such circumstances immediately after the occurrence of such circumstances, but not more than within 3 (three) business days. The existence and duration of Force Majeure shall be confirmed by a document issued by the relevant Authority. The Party invoking Force Majeure shall provide the original of such document to the other Party within fifteen (15) business days after the occurrence of such circumstances.

If the Force Majeure Event lasts for more than three (3) months or may reasonably be expected to last for more than three (3) months, or if the Force Majeure Event arose due to the adoption of new legislation, the Parties shall immediately begin negotiations and agree on amendments to this Agreement necessary to enable the Parties to continue to fulfil their obligations under this Agreement in a manner that most closely reflects their original intentions.

CONTRACT TERMINATION

The Buyer shall have the right to terminate the Agreement in the cases and within the terms established by the current legislation of Ukraine by notifying the Seller in the manner prescribed by the Agreement.

The notice of termination of the Agreement shall be deemed to be the Buyer’s application for a refund of the funds paid for the Goods sent to the Seller in the manner prescribed by the Agreement.

The Agreement shall be deemed terminated upon receipt by the Seller of the Buyer’s application and execution of the Buyer’s payment document for the refund of funds paid for the Goods.

In order to exercise its right to terminate the Agreement, the Buyer must keep and present to the Seller the relevant payment document of the established form (receipt, sales or cash receipt) confirming the purchase of the Goods, with a note on the date of sale (date of transfer) of the Goods.

The Buyer’s termination of the Agreement shall result in the return of the purchased (received) Goods to the Seller in accordance with the procedure established by the Agreement.

DISPUTE RESOLUTION PROCEDURE

All disputes arising between the Buyer and the Seller regarding the exercise of their rights and fulfilment of their obligations under the Agreement may be settled at the request of one of the Parties through negotiations, amicable agreements, etc. A dispute not settled through negotiations shall be resolved in court at the location of the defendant in accordance with the current legislation of Ukraine.

FINAL PROVISIONS

The Seller may withdraw or change the terms of the offer to enter into this public Agreement, as well as change the terms of the Agreement, at any time without additional notice to the Buyer.

All legal relations arising out of or related to this Agreement, including those related to the validity, conclusion, execution, amendment and termination of this Agreement, interpretation of its terms, determination of the consequences of invalidity or breach of the Agreement, shall be governed by this Agreement and the relevant provisions of the legislation in force in Ukraine, as well as by the business practices applicable to such legal relations on the basis of the principles of good faith, reasonableness and fairness.

This Agreement is made in full understanding by the Parties of its terms and terminology in Ukrainian.

Appendix 1.

To a public contract for the sale of goods

TERMS AND DEFINITIONS

“SITE” means the web page located at: https://i-chef.com.ua.

“COMPANY” means Pavlo Mykhailovych Dumikh, Individual Entrepreneur, account number in the Unified State Register of Enterprises and Organisations of Ukraine 2010350000000036318, represented by P.M. Dumikh, residing at: 12A, Preobrazhenska Street, Kyiv, 03037, Ukraine, apartment 3, taxpayer identification number 3001304313. “PERSONAL DATA” means data or a set of data about an individual by which he or she can be identified.

“CLIENT/SITE VISITOR” means an individual who has made a reservation or purchase of the Goods on the Site and/or an individual who has visited the Site page.

“GOODS” means a separate movable thing, a set of movable things (except for cash, currency values, securities, property rights and obligations), and which are freely available for sale (not withdrawn from sale, not reserved by other persons and in respect of which there are no other restrictions) on the Site.

“COOKIE” means a text file or files containing a small amount of information that is sent to a web browser and stored on a user’s device. Such devices may include a computer, mobile phone or other device used by the user to visit the Website.

ABOUT THE COMPANY

Individual entrepreneur Dumikh Pavlo Mykhailovych, account number in the Unified State Register of Enterprises and Organisations of Ukraine 2010350000000036318, represented by Dumikh P.M., who lives at: 12A, Preobrazhenska Street, Kyiv, 03037, Ukraine, apartment 3, taxpayer identification number 3001304313 is the administrator of the i-CHEF online store.

The Company has great respect for the confidential (personal) information of all persons, without exception, who have visited the Website, as well as those who use the services provided by the Website; in this regard, the Company strives to protect the confidentiality of personal data, thereby creating and ensuring the most comfortable conditions for using the Website services for each user.

The Company controls the ways in which Personal Data is collected and determines the purposes for which Personal Data is used by the Company. The Company is a “data controller” for the purposes of the EU General Data Protection Regulation 2016/679 (EU General Data Protection Regulation, hereinafter “GDPR”) and other European data protection legislation, as well as a “personal data owner” within the meaning of the Law of Ukraine “On Personal Data Protection” dated 01.06.2010 No. 2297-VI.

The Company processes Personal Data only if one of the conditions specified in Article 6 of the GDPR is met, including but not limited to:

The Client/visitor of the Website has agreed to the processing of Personal Data;

4.2. processing is necessary for the purpose of concluding/executing a purchase and sale agreement or providing services to the Client/visitor of the Website;

4.3. such processing is required by the laws of the countries to/from which the goods are delivered, etc.

By registering on the Website, the Client/visitor thereby agrees to the transfer of his/her personal data to the Company, their processing, storage and use, including by third parties, in accordance with this Privacy Policy.

TYPES OF PERSONAL DATA PROCESSED

The Company may collect and process the following categories of Personal Data:

Name/surname, passport number, other identification data.

For example, the Company may record first name/surname, name/title prefix, gender, date of birth, citizenship, country of residence and passport number.

Contact details and personal account or registration details.

Contact details may include address, telephone number and email address. When the Client/visitor of the Website creates a personal account or orders a service, the Company may also record his/her registration data and other information that the Client/visitor of the Website has entered in the personal account or registration form.

Information about reservations and/or purchases.

When the Client/visitor of the Website makes a purchase or reservation of the Goods from the Company, the Company processes information about such actions. This information may include the details of the Goods, prices, payment date, reservation. In addition, the Company processes information in connection with additional services (such as delivery, returns, etc.).

Participation in the Company’s loyalty programme (if any).

When the Client/visitor of the Website becomes a member of one of the loyalty programmes, the Company processes the client number, bonuses, type and level of client participation, and other information in connection with participation in the programme.

Communication between the Company and the Client/visitor of the Website.

When the Client / Website visitor sends the Company an email, contacts the Company via chat or social network, the Company registers such communication. The Company also registers the preferences of the Client / Website visitor regarding the methods of communication. For example, when the Client / Website visitor unsubscribes from one of the Company’s newsletters or chooses to receive information regarding the reservation (such as payment, delivery, participation in the loyalty programme, etc.) through other channels (for example, WhatsApp, Facebook Messenger, etc.). When the Client/Site visitor calls the support service, the Company registers the question or complaint in the database. The Company also records telephone conversations for training and fraud prevention purposes.

Information collected by the Company when the Client/visitor

You use the Website and other digital media.

When the Client/visitor of the Site visits the Site or uses one of the Company’s mobile applications (if any), it is possible to register the IP address, browser type, operating system, site through which the Client/visitor of the Site came, browsing behaviour and use of the application. The Company also collects information through cookies and similar technologies when the Client/visitor of the Website visits the Website or uses the Company’s mobile application (if any). The Company may receive automatic notifications when the Client / Website visitor opens emails from the Company or clicks on links in these emails.

With the permission of the Client/visitor of the Website, the Company also receives data on their location.

Also, the Client/visitor of the Website may agree to provide the Company with access to certain data stored on his/her mobile phone (photos and contacts).

Information about social networks.

The data that the Client / Website visitor has decided to share with the Company.

The Client / Website visitor may decide to share data with the Company, for example, when the Client / Website visitor leaves a comment for the Company on Facebook, fills out a customer questionnaire or submits an application for a contest (promotion or other social marketing activity).

Cookies and similar technologies. When the Client/visitor of the Website uses the Website and/or the mobile application (if any), the Company collects information through cookies and similar technologies.

Special services, applications or events. For special services, applications or events, the Company collects other types of data and uses this data for purposes other than those described in this Privacy Policy. The Company informs the Client / Website visitor about this when the Client / Website visitor subscribes to special services, events or downloads an application (if any).

The Company does NOT collect, process or store any Personal Data related to the procedure for paying for the Goods using the online payment system installed on the Website. The Company does not bear any responsibility and assumes no liability for the processing of the Client’s Personal Data when using the online payment system.

COLLECTION AND USE OF PERSONAL DATA

The owner and administrator of personal data of the Website users is Pavlo Mykhailovych Dumikh, an individual entrepreneur.

When the user uses the services of the Website, the Company processes the user’s data, namely:

даних, що надаються користувачем як при заповненні реєстраційних форм, так і в процесі користування сервісами;

файли cookie;

ір-адреси;

параметри і налаштувань інтернет-браузерів (User-agent) та ін.

The Company collects only those personal data (for example, name and surname, login and password, email address, contact phone number, date of birth, gender, etc.) that are knowingly and voluntarily provided by the Client/visitor of the Website as a subject of personal data for the purpose of using the Website services, which, in accordance with the requirements of the law, is the consent of the subject of personal data to the processing of their personal data in accordance with the purpose of their processing formulated in this Policy. When visiting the Website, all logins to the system are recorded. The Company is limited to collecting the minimum amount of information necessary solely to fulfil the request of the personal data subject. In any case, when optional information is requested, the user will be notified at the time of collection of such information. The Company does not collect any information for the processing of which certain requirements are established by law, such as information on racial or ethnic origin, political, religious or ideological beliefs, membership in political parties and trade unions, conviction of a crime or sentence to a criminal penalty, as well as data relating to health, sexual life, biometric or genetic data (in accordance with Article 7 of the Law of Ukraine “On Protection of Personal Data”). The Company collects data on the statistics of visits to the Website. The data may contain information about the connection, traffic, user’s browser, as well as the date, time, duration of work on the Internet and stay on the Website.

PURPOSES OF USING PERSONAL DATA

The main purposes of the Company’s use of the Client’s / Website visitor’s Personal Data are as follows:

Sale of Goods through the Website and provision of related services.

In order to process reservations and purchases, the Company has to process most of the data listed above. For example, for the delivery of the Goods, the name/surname, passport number, and other information identifying the Client/visitor of the Website are required.

To support loyalty programmes (if any).

In order to provide discounts under loyalty programmes, the Company uses data related to membership, reservation, order and purchase data of the Client/visitor of the Website.

To provide online services and mobile applications (if any).

For example, we use the first name/surname and data of the Product when the Client/visitor of the Website purchases the Product or orders a service through the application (if any).

Some of the online services and mobile applications (if any) use location, for example, to show the nearest place of interest to the Client/visitor of the Website.

To facilitate the use of online services or applications (if any), the Company may analyse the data it collects when using digital media and combine it with data collected through cookies and similar technologies (see above). For example, to understand which digital channel (e-mail, social media) or device (desktop, laptop, mobile) is preferred by the Client/Site visitor so that the Company can limit communication with the Client/Site visitor to this channel or device.

For statistical research.

General data. The Company uses automated tools to conduct statistical research on general sales trends, Website usage, the effectiveness of marketing activities, loyalty programmes, applications (if any) and social networks, as well as the behaviour and preferences of customers and users.

Data categories. To perform this research, the Company may use the categories of data described above, including order data, purchased additional services, loyalty programme profile, and personal data (gender, postal code). The Company combines this data with the data collected through cookies and similar technologies when the Client/visitor visits the Website or uses mobile applications (if any). The Company combines them with data (aggregated) collected by third parties using analytical or marketing cookies and similar technologies. For analysis, the Company uses only aggregated data and does not use the name or email address of the Client/visitor of the Website. The Company does not use special categories of data for this statistical research without the consent of the Client/website visitor.

Example. The Company uses data from orders and additional services purchased to develop the most appropriate product and service mix and provide relevant offers. For example, the Company uses customer surveys to measure satisfaction to understand what is important to customers and how the Company can improve its services and develop a relevant product range. The Company uses cookies and similar technologies to evaluate how visitors browse the Site so that the Company can make navigation more convenient.

Legal basis. The Company processes Personal Data for exclusively legitimate purposes in order to offer the most interesting Products and services to the Clients, improve loyalty programmes, provide more adequate customer support, improve the design and content of websites and mobile applications (if any).

The right to appeal. The Client/visitor of the Website has the right to challenge at any time, on the grounds related to a specific situation, the processing of their Personal Data for statistical research (see “Your Rights” below).

For other direct marketing purposes.

General. This paragraph describes some examples of how the Company uses data for other direct marketing purposes.

Marketing cookies. The Website uses marketing cookies, which are typically set by advertising networks. These networks are companies that act as intermediaries between i-CHEF and advertisers. Marketing cookies, among other things, show relevant personalised advertisements or offers (based on behaviour – visits, clicks on links on the Website by Clients/visitors of the Website) when the Client/visitor of the Website accesses these networks or websites connected to them. For more information about marketing cookies and how the Client / visitor to the Site can withdraw permission for these cookies, please refer to the rules regarding cookies on this Site or in the mobile application (if any).

Linking behaviour on the website. If the Client/Site visitor accesses the Site through their personal account or if they visit the Site through a link in an email, the Company links the behaviour on the Site to the Client/Site visitor’s order data on the data management platform. The Company uses this data primarily to avoid sending the Client/Site visitor further advertisements after they have already purchased the Goods or ordered a service.

Abandoned basket. If the Client/Site visitor interrupts the ordering procedure on the Site, the Company shall send a personalised email with a link to the ordering procedure so that the Client/Site visitor can continue from where he/she left off. The Company will send such emails to the Client/Site visitor only upon his/her request or if he/she has agreed to receive updates and special offers from the Company by email. The Client/Site visitor may revoke his/her permission to such emails at any time by clicking on the unsubscribe link in the email, setting up his/her communication preferences in his/her account (if any) or by contacting the Company (see “Your Rights” below).

Special target audience. The Company may participate in Facebook’s “Special Audience” programme, which allows displaying personalised ads in the Client’s / Website visitor’s feed. For this purpose, the Company may provide the email address of the Client/Site visitor to Facebook and allow Facebook to determine whether the Client/Site visitor has a Facebook account. To determine the audience, the Company may use the order data of the Client / Website visitor. The Company may also use similar programmes in other social networks. The Client / Website visitor may opt out of the Facebook Special Audience programme and similar programmes by sending the Company an email (see “Your rights” below) from the email address for which the Client / Website visitor wishes to opt out. The Client/Site visitor may also have granted permission to receive personalised advertising in the Facebook feed or as part of the use of other social networks through the rules regarding cookies.

To communicate with Clients/visitors of the Website.

The Company uses the contact details of the Client / Website visitor to communicate in connection with the Company’s services and loyalty programmes, to answer questions and process complaints.

For accounting and fulfilment of obligations imposed by law.

The Company collects, stores and uses the Client’s / Website visitor’s data for internal purposes, such as accounting and fulfilment of financial obligations.

The law may require the Company to collect and transfer identification data, information about the Client’s / Website visitor’s order to government agencies or government organisations for tax control.

Legal basis. The Company collects, uses and stores personal data of the Client / Website visitor for sales and services and for loyalty programmes, fulfilment of obligations imposed by law, for the legitimate interests of the Company and the interests of third parties or with the consent of the Client / Website visitor.

THE PERIOD OF STORAGE OF PERSONAL DATA

Personal data is stored for no longer than is necessary in accordance with the purpose of its processing.

After the subject of personal data ceases to be a user of the Website by deleting his or her account on the Website, his or her personal data is also automatically deleted.

DISCLOSURE OR TRANSFER OF DATA TO THIRD PARTIES

General information. The Company may disclose or transfer personal data of the Client / Website visitor to group companies, loyalty programme partners, service providers and subcontractors for the purposes specified below.

For ancillary services

For the Company’s loyalty and benefits programmes.

Statistical research and direct marketing.

To enable the Client/visitor of the Website to use the services of the Company’s partners.

With the permission of the Client/Site visitor, the Company may provide data to partners to enable the Client/Site visitor to use their services, which the Company includes in its services or applications (if any). Although the Company chooses its partners with care, these partners have their own privacy policies that apply to how they process the Client’s / Website visitor’s personal data.

For secure orders.

State authorities. The law may require the Company to collect and transmit the Client’s / Website visitor’s identification data, order information to government agencies or government organisations for tax control, etc.

Third party websites. The Website and mobile applications (if any) contain links to third party websites. If the Client/visitor of the Website follows these links, the Client/visitor of the Website leaves the Website and/or the mobile application (if any). This Privacy Policy does not apply to third-party websites. I-CHEF is not responsible for the use of Personal Data of the Clients/visitors of the Website by third parties. The Client/visitor of the Website uses these websites at his/her own risk. For more information on how third parties process the Personal Data of the Client / Site visitor, please read their privacy policies, if any.

To communicate with Clients/visitors of the Website.

The Company uses the contact details of the Client / Website visitor to communicate in connection with the Company’s services and loyalty programmes, to answer questions and process complaints.

For accounting and fulfilment of obligations imposed by law.

The Company collects, stores and uses the Client’s / Website visitor’s data for internal purposes, such as accounting and fulfilment of financial obligations.

SECURITY AND STORAGE

i-CHEF takes appropriate technical and organisational measures to protect the Personal Data of the Client/visitor of the Website from loss and misuse.

CROSS-BORDER DATA TRANSFER

i-CHEF may transfer personal data of the Client/website visitor to countries other than his/her country of residence (including countries outside the European Economic Area). This happens in the course of organising the process of providing services and selling goods or because the partner companies providing services do business in different countries of the world. The laws in these countries may not provide the same level of protection of the Client’s/visitor’s Personal Data.

The transfer of Personal Data to countries other than the country of residence of the Client/visitor of the Website is often necessary for the sale of goods and provision of services by the Company. In other cases, i-CHEF guarantees adequate protection to meet the requirements of cross-border transfers of Personal Data in accordance with applicable data protection laws.

USE OF COOKIES

Cookies can be eternal (they are called persistent cookies) and stored in the computer until the user deletes them or temporary (such cookies are called session cookies), i.e. they are stored only until the browser is closed. In addition, cookies are divided into first-party cookies (set directly by the Website visited) and third-party cookies (set by other websites).

Important:

when the user visits the Site again, the cookie data is updated;

In most cases, a web browser allows the automatic storage of cookies on a user’s device by default;

disabling cookies may result in restricted access to published materials and/or inadequate functioning of the Website services.

The Company cares about its users and tries to make their stay on the Site as comfortable as possible, for this purpose the Company needs to analyse the behaviour, preferences and interests of the user using cookies. Such analysis will help the Company improve the experience of interaction with the Website, determine the most convenient interface and navigation of the Service.

According to the classification of the International Chamber of Commerce, the Company uses the following categories of cookies:

Necessary cookies – are required for the user to move around the web page and when using certain services, for example, to access secure pages, register and authorise, search the Site. Also, they remember the user’s previous actions when going to the previous page in the same session.

Performance cookies – aggregate information about how the Website is used. This data is stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: time spent on the Website, most frequently visited pages, understanding which sections and services of the Website were most interesting to the user, how effective a particular advertising and/or marketing campaign is, etc.

All information collected by means of performance cookies is intended for statistical and analytical purposes. Some cookie data may be provided to third parties that have permission from the website and solely for the purposes specified above.

Functional cookies – used to save parameters or configurations that are stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: username, profile photo, information on comments left, language version of the Site, location, information about whether the user has been provided with any information or selected preferences previously, as well as other Site settings.

These cookies also allow users to watch videos, participate in interactive activities (polls, voting) and interact with social networks.

To make the experience more pleasant after visiting the resource, these cookies remember the information provided by the user, increasing the efficiency of interaction with the Site.

Some cookie data may be provided to third parties with the permission of the website and solely for the purposes specified above.

Targeting cookies – used to provide content that may be of interest to the user. This data is stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: tracking recommended text, graphics, audio and video material to avoid repeated display, managing targeted advertising, evaluating the effectiveness of advertising campaigns, information about the user’s visits to other resources during transitions, as well as other settings of the Site.

The Site may share this information with other parties, including media clients, advertisers, agencies and related business partners, in order to provide quality targeted advertising.

Cookies from third-party services and analytics services:

For prompt delivery, better display and detailed analysis of the content on the Website, the Company uses services owned by other third-party companies, such as Facebook, Instagram, Google and others.

The companies listed as an example may use cookies on the user’s device while working on the Site.

Please note that the Website cannot influence the operation of cookies used by these services. All necessary information about their use can be found by visiting the relevant resource.

Google Analytics Terms of Use – http://www.google.com/analytics/terms/ru.html

Google AdWords terms of use – https://policies.google.com/technologies/ads

Cookie management:

Major web browsers (listed below) are set to automatically accept cookies. To disable them, use the help function in your browser. Help can be accessed through the menu or by pressing F1.

Microsoft Edge – https://privacy.microsoft.com/ru-ru/privacystatement

Mozilla Firefox – https://www.mozilla.org/ru/privacy/websites/#cookies

Google Chrome – https://support.google.com/chrome/answer/95647?hl=ru

Opera – http://help.opera.com/Windows/11.50/ru/cookies.html

Safari for macOS – https://support.apple.com/kb/PH21411?locale=en_US

Important:

The configuration of cookie settings for mobile web browsers may differ;

It is worth reminding you that full-fledged work with the Website is available only when using cookies;

disabling cookies may result in restricted access to the content and inadequate functioning of the Website services.

If the user does not enable the use of cookies or deliberately deletes all cookies from his/her web browser, then upon further visit to the Website, the user will be offered to enable and use cookies again.

The information about users obtained through cookies is not sold or distributed in the public domain and is the property of the company that owns the resource.

SAFETY OF MINORS

The website is not intended for underage users. The Company takes security issues very seriously, especially in relation to persons under the age of majority, and therefore, for its part, the Company appeals to parents to explain to their children about Internet security issues, their specific purpose and need to use certain services of the Site.

The buyer can only be an individual who has reached the age of 18 and has full legal capacity.

If the child’s legal representatives become aware that the Company has been provided with the child’s Personal Data, such legal representative should contact the Company with a request to delete such data. In this case, the Company will take measures to delete this information.

RIGHTS OF VISITORS/CUSTOMERS REGARDING PERSONAL DATA

The Client/visitor of the Website may contact the Company (see below) to exercise any rights granted by applicable data protection legislation, including the following: (1) the right to access their data, (2) rectification, (3) erasure of data, (4) restriction of data processing, (5) right to data portability and (6) right to challenge processing.

1. Right of access.

The Client/visitor of the Website has the right to send a request asking whether the Company processes any of their personal data and, if so, to obtain access to this data in the form of a copy. By providing the right of access, the Company also provides additional information, such as the purpose of processing, categories of Personal Data, as well as any other information required by the Client/website visitor to exercise such right of access.

2. The right to rectification.

The Client/Site visitor has the right to correct the data in case of inaccuracy or incompleteness. Upon request, the Company shall correct incorrect data about the Client/website visitor, taking into account the purpose of processing, supplement incomplete personal data, which may include the provision of an additional report.

3. The right to withdraw.

The Client/visitor of the Website has the right to have his/her Personal Data erased, which means the deletion of the data by the Company and, where applicable, by other controllers to whom the data was received from the Company. Personal data may be deleted only in certain cases provided for by law, listed in Article 17 of the General Data Protection Regulation (GDPR). This excludes situations where the personal data of the Client / Website visitor is no longer required in view of the original purpose of their processing. Due to the way the Company provides certain services, it may take some time to erase backups.

4. 4. The right to restrict processing.

The Client/visitor of the Website has the right to restrict the processing of his/her Personal Data, which means that the Company must stop processing your data for a certain period of time. Circumstances that may give rise to this right include situations where the accuracy of the Client’s/ Website visitor’s Personal Data is disputed, but it takes some time to verify its accuracy or inaccuracy. This right does not prevent the Company from further storing the Client’s/ Website visitor’s personal data. The Company shall inform the Client/Site visitor before the restriction is lifted.

5. The right to data portability.

The Client/visitor of the Website has the right to data portability, which means that the Client/visitor of the Website may request that his/her personal data be provided in a structured, commonly used and machine-readable format and that this data be transmitted directly to another controller to the extent technically feasible.

6. The right to appeal.

The Client/website visitor has the right to object to the processing of Personal Data, which means that the Client/website visitor may request the Company not to further process his/her personal data. This applies only in the case of “legitimate interest” as a basis (including profiling) for processing (see “Legal basis”).

At any time and free of charge, the Client/visitor of the Website may challenge the use of personal data for direct marketing purposes, if your personal data is processed for this purpose, including profiling, to the extent that it is related to direct marketing. If you exercise this right, we will not be able to use your personal data for this purpose in the future.

You may withdraw your consent at any time. The Client/visitor of the Website has the right to withdraw his/her consent at any time by following special instructions. For example, the Client/visitor of the Website has the right to withdraw consent by clicking on the “unsubscribe” link in an email message, changing the settings on the smartphone (for mobile push notifications and location data). You can also contact the Company.

For more information on how to withdraw your permission for cookies and similar technologies used by the Company when the Client/visitor visits the Website or uses the application (if any), please refer to the rules regarding cookies on the Website or in the mobile application (if any). There may be situations when the Company has the right to refuse or restrict the rights as described above. For example, to deny access if it is necessary to protect the rights and freedoms of others, or to refuse to erase personal data if the processing of this data is necessary for the performance of obligations.

Also, the Client / Website visitor has the right to contact the Company with any questions, comments and complaints regarding this Privacy Policy.

RULES FOR EDITING THE PRIVACY POLICY

The Company has the right to change this Privacy Policy from time to time. Changes to the Privacy Policy come into force after they are published on the Website.